FAQs

We currently deliver to the following countries - Australia, Canada, India, United Kingdom, United States of America. If you would like to request a shipment to a country, please contact us (care@letsdressup.in) to inquire if we can ship to your location.

Currently, we accept Credit cards, Debit cards and PayPal.

All international orders are sent through FedEx and Aramex.

Delivery usually takes 12-15 business days, but may vary based on your location and customs processing times.

Due to the complexities of global shipping and logistics, we’re unable to accommodate cancellation requests after an order is shipped. Hence, it cannot be cancelled. However, you can cancel within 24 hours of placing your order by reaching out to us on WhatsApp/email.

Yes, exchanges and returns within a 15-day window are available for international orders. Please note that reverse pickup charges will apply, along with the shipping charges for the exchange order.

In case of damaged or defective products, please contact us within 48 hours at care@letsdressup.in with photos, and we’ll work with you to resolve the issue through either Store Credits or a refund for the defective product

Yes, any customs duties or taxes are the responsibility of the customer and will vary depending on your country’s regulations. These charges will be applicable on orders above US$800.

If you need to update your order details, please contact our customer care on WhatsApp at +91 9310689354 as soon as possible. We will do our best to accommodate your request before the order is processed.

A tracking link will be sent on your email id, where you can track the journey of your order after it is shipped.

Well, this has never happened to us, but in the rare case it ever happens you can reach out to us at care@letsdressup.in or whatsapp at +91 9310689354.

If you need to update your order details, please contact our customer care on WhatsApp at 9310689354 as soon as possible. We will do our best to accommodate your request before the order is processed.

Sure you can contact our customer care for the same, but your order will be delayed by a few days as a result of this.

i) We ship in 2-4 days after the order is placed ii) A tracking id will be sent on your email id, where you can track the journey of your order after it is shipped. iii) After shipping, it takes around 7-12 days to reach your destination.

Yes, we’re willing to go an extra mile for you. Please share all details with us and we will give our best to get it done. Although we typically deliver within 12-15 days, express shipping charges will apply for more urgent delivery, which will be communicated to you by our team.

No. But you can place multiple orders for delivery to different locations.

You can ask the delivery partner to hand it over to someone else on your behalf. In case that is not possible, we will re-deliver your order.

We might ship some items separately, but we will be delivering all the items in your order. In the rare case it ever happens you can reach out to us at our customer care on WhatsApp at +91 9310689354 or email us at care@letsdressup.in.

Our outfits undergo a 50 point quality check before it is delivered at your doorstep and we aim to deliver premium quality items. In the rare case, if it ever happens please reach out to us at our customer care number on WhatsApp at +91 9310689354 or email us at care@letsdressup.in.

Certain items/orders may not be eligible for returns, such as orders placed during sale or items marked as non-returnable, orders placed using store credits of previous returns. Additionally, customized outfits are not eligible for returns unless they are defective or damaged upon receipt.

Following are the standard checks- All the tags should be in place and the product should be the same as original It should not be dirty or have any marks. The product should be returned in original packaging. Other checks deemed fit by us are also applicable.

You can reach out to us at care@letsdressup.in or whatsapp on 9310689354 with the screenshot or the transaction details of your payment and we will check with our

At the time of checkout, you will get an option to put the discount code. Only one discount code can be applied at a time and you cannot overwrite any existing pre-applied offer.

Once we receive your returned order, it undergoes a quality check. On its approval, you can expect a refund in 5-7 working days

Yes, in 99% of the cases, we do not deduct any logistics charge for the return journey of the parcel. You will receive a full refund for your returned items. However in rare circumstances, certain exceptions may apply, which will be clearly communicated to you during the return process.

Yes, you can place an order over the phone by contacting our customer care team +91 9310689354. They will assist you in placing your order securely.

You can keep a check on the journey status of your order through the tracking link shared by us.

You will receive a WhatsApp message and email confirming that your order has been placed. You will also receive your unique order ID. The tracking ID will be shared after the order is shipped.

We make all our outfits according to your order and custom needs and hence we are never out of stock.

Yes, you can get items added to your existing order. Please contact our customer care team at care@letsdressup.in or WhatsApp us at +91 9310689354 for assistance with modifying your order.

You can refer to our size chart to understand your fit. In case you need further assistance, you can reach out to us at our customer care number on WhatsApp at +91 9310689354 or email us at care@letsdressup.in.

This never happens because of our 50 point quality check. But just in case it does, reach us out at our customer care and we’ll take care of it.

We make all our outfits according to your order and custom needs and hence we are never out of stock.

Yes, you can get items added to your existing order. Please contact our customer care team at care@letsdressup.in or WhatsApp us at 9310689354 for assistance with modifying your order.

We are the first company to build India’s size chart and have provided 100% fit satisfaction to 2000+ clients. 98% of the time, we don’t go wrong with the fitting, but in the rarest of cases you can connect with us via email or whatsapp to get it resolved.