Return, Refund, & Exchange Policy - International
At LetsDressUp (LDU), we aim to provide the best possible shopping experience for our international customers. Please review the following policies for international orders:
1. Return Policy
- Yes, for all international orders, customers can easily return products within a 15 day window. Please note that reverse pickup charges will apply and will be borne by the customer.
2. Refund Policy
- Refunds on Returns: Once we receive the product(s), they will undergo a quality check at our warehouse, and we will initiate the refund through Razorpay within 24-48 hours.
- Refund for Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours. See the section on "Damaged or Defective Products" for more information.
3. Exchanges
- We’re pleased to let you know that international orders are eligible for exchanges! Please note that reverse pickup charges will apply, along with the shipping charges for the exchange order, which will be borne by the customer. To help you find your perfect fit, we recommend reviewing our size guide and product details before placing your order.
4. Customs and Duties
- Any customs duties or taxes incurred during shipping are non-refundable and are the responsibility of the customer.
5. Damaged or Defective Products
- Eligibility: If the product you receive is damaged or defective, you are eligible for a refund or replacement. Please contact us within 48 hours of receiving the item, providing clear photographs of the issue and your Order ID.
- Resolution: We will provide either Store Credits or a refund for the defective product, only after verification by the LDU team.
- No Refund for Minor Variations: Please note that slight colour or fabric variations due to monitor settings or screen displays are not considered defects and are not eligible for refunds or replacements.
6. Important Notes
- Prepaid Orders Only: International orders must be prepaid, as Cash on Delivery (COD) is not available for international shipments.
- Final Sale: All international orders are considered final sale. Please ensure you are satisfied with your selection before completing your purchase.